Privacy Policy for WillowHaven Pets
WillowHaven Pets ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how our online platform, WillowHaven Pets, collects, uses, and protects the data you provide when you interact with our services, including pet food and supplies, grooming services, pet adoption facilitation, pet training classes, veterinary referrals, and pet accessories retail.
Information We Collect
We collect various types of personal information to provide and improve our services.
- Personal Identifiable Information: This includes your name, address, email address, phone number, and payment information (processed securely through third-party payment gateways) when you make a purchase, book a service, or sign up for an account.
- Pet Information: Details about your pets, such as their name, species, breed, age, and health history, which are relevant for grooming, training, adoption, and veterinary referral services.
- Communication Data: Information from your communications with us, including inquiries through our contact forms, emails, or phone calls.
- Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us understand user behavior and improve our platform.
How We Use Your Information
We use the collected information for various purposes:
- To provide and manage our services, including processing orders, scheduling appointments for grooming and training, and facilitating pet adoptions.
- To communicate with you about your orders, services, inquiries, and to send you updates and relevant information.
- To personalize your experience on our site, recommending products and services tailored to your pet's needs.
- For internal record keeping, billing, and accounting purposes.
- To improve our website, products, and services by analyzing usage trends and feedback.
- To comply with legal obligations and protect our rights and property.
- For marketing purposes, where you have provided explicit consent, to inform you about promotions, new products, and special offers.
Data Sharing and Disclosure
We respect your privacy and will not sell, rent, or trade your personal information to third parties. We may share your data in limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, shipping companies, IT support). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Veterinary Referrals: If you request a veterinary referral, we will share necessary information with the relevant veterinary practice to facilitate the referral, only with your consent.
- Pet Adoption Partners: For pet adoption facilitation, we may share relevant information with partner animal shelters or rescue organizations, only with your consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, firewalls, and secure socket layer (SSL) technology for data transmission. We regularly review our security practices to ensure the highest level of protection.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to collect standard Internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, and you can remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Third-Party Links
Our website may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
WillowHaven Pets
315 Marlowe Crescent, Unit 4B
Bristol, South West England, BS8 4RL
United Kingdom