Terms and Conditions for WillowHaven Pets
Welcome to WillowHaven Pets. These Terms and Conditions govern your use of our online platform and the services we provide, including pet food and supplies retail, grooming services, pet adoption facilitation, pet training classes, veterinary referrals, and pet accessories retail. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing and using our online platform or engaging with our services, you signify your unreserved acceptance of these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
WillowHaven Pets offers a comprehensive range of pet-related services and products, which include:
- Retail of pet food and supplies.
- Professional pet grooming services.
- Facilitation of pet adoption processes.
- Pet training classes for various skill levels.
- Referrals to trusted veterinary professionals.
- Retail of a wide selection of pet accessories.
3. User Obligations
As a user of our services, you agree to:
- Provide accurate, current, and complete information when making purchases or booking services.
- Use our services for lawful purposes only and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this service by any third party.
- Be responsible for maintaining the confidentiality of any account details and for all activities that occur under your account.
- Adhere to all specific terms and conditions related to individual services, such as grooming appointment policies or training class registrations.
4. Orders and Payments
All orders placed through our online platform are subject to acceptance by WillowHaven Pets.
- Prices for products and services are as displayed on our site and are subject to change without prior notice.
- Payment must be received in full before products are dispatched or services are rendered.
- We accept various payment methods as indicated on our site.
- For certain services, advance booking and payment may be required.
5. Cancellations and Refunds
Our cancellation and refund policies vary depending on the service or product:
- Products: Returns and refunds for retail products are subject to our Returns Policy, available on our site. Generally, items must be unopened, unused, and in their original packaging within a specified period.
- Services (Grooming, Training): Cancellations for pre-booked services must be made within a specified notice period (e.g., 24-48 hours) to be eligible for a refund or rescheduling. Missed appointments without adequate notice may not be refunded.
- Adoption Facilitation: Fees associated with adoption facilitation are typically non-refundable once the process has commenced, unless otherwise stated in the specific adoption agreement.
6. Pet Health and Safety
Your pet's health and safety are paramount to us.
- For grooming and training services, you must disclose any pre-existing health conditions, injuries, or behavioural issues your pet may have.
- We reserve the right to refuse service to any pet that appears to be ill, heavily matted, or exhibits aggressive behaviour that may pose a risk to our staff or other animals.
- While we facilitate veterinary referrals, WillowHaven Pets is not responsible for the services provided by third-party veterinary clinics.
7. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of WillowHaven Pets or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, WillowHaven Pets shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use our services or any products purchased. While we strive for accuracy, we do not warrant that product descriptions or other content are error-free.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
WillowHaven Pets reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions. We encourage you to review this page periodically for the latest information.
11. Contact Information
For any questions regarding these Terms and Conditions or our services, please contact us at:
WillowHaven Pets
315 Marlowe Crescent, Unit 4B
Bristol, South West England, BS8 4RL
United Kingdom